FAQ’s

Frequently Asked Questions

If you have anything else you’d like to know, we’d be happy to answer you via email or a call. Just hola at us!

These are our most ‘FAQ’s’, where there may be some information you want to know before reaching out to work with us.

General

  • We require a 50% invoice deposit to secure you a spot on the schedule! If you require any other payment plans, please get in contact. As for the rest, we like to break projects down into payment plans to: 1. Make the investment a little easier for you; and, 2. Keep the project moving with regular payments.

    All quotes and invoices will be received via Xero

  • We sure do! We know that it can be a big investment, so we try to ensure that our payment plans make it as simple as possible for you. Depending on the timeline of your project, we can work together to find a solution that works for both of us.

  • Every business is different which means every project is different. We have some brand packages available when you contact us, otherwise we will send a custom proposal and quote, tailored to your needs.

  • We love getting to know our clients. It’s all about a personal, collaborative approach that works for both of us. We are as passionate about your business as you are. We can’t wait to create a little more soul for your brand that will set you apart, while sharing your unique story, developing emotional connections with your dream audience, and supporting you to become an undeniable, instantly recognisable brand.

  • Two things: 1. Communication; and 2. Content. Initially we will be very clear with you on what information we will require for your project.

  • Yes, we do. We have specialised partners we recommend. Just ask us and we can provide you further information.

  • Of course! During your discovery call, we discuss all possibilities and opportunities for your business, including collateral, platforms, and future plans, to ensure you are getting the right package for your business needs. This will all be reflected in your official proposal and quote.

  • The resolution of an image is expressed in dpi, which is the acronym for dots (or pixels) per inch. So if you see 72dpi it means that the image will have 72pixels per inch. For printing there are 300 dots per inch that the printer deposits on a piece of paper.

    This is always an important topic and these are the most basic parameters when it comes to print or digital..

    Digital 72dpi

    Print 300dpi

  • If you are ordering directly from the website, you should receive a confirmation almost instantly into your inbox. If it hasn’t arrived in a few minutes, check your junk/spam folder! If you still can’t find them, please send us an email at alysha@anemadesigns.com or call us to confirm the name and email you are using associated with the order. And also please confirm what you ordered!

  • Nothing! You’re payment options and details are secure and totally confidential. The only information we keep is your email address, in which you will receive monthly newsletters with insider designer knowledge, sneak peeks at new work, and first access to new freebies and products! Your information is 100% secure and will never be shared with anyone. You can unsubscribe at any time.

Branding and
Additional Design

  • We don’t offer ‘just a logo’. The reason for this is we believe your business brand is more than just a logo. It includes so much more, such as what typography you use, the colour palette, and the imagery. Not to mention, the non-visual items of a brand, such as messaging, language, strategy. Think of it like this, you walk into McDonalds and if they didn’t use the common theme of red and yellow coupled with the consistency of imagery, typeface of the M and matching typeface, you would literally think it’s a different place. That’s what branding is! You don’t want to cause confusion in your customers. You want to be 100% recognisable – all the time.

    There is much more involved in creating a brand: it's using visual communication with consistency that creates trust, awareness and value to make a memorable impression on your audience. We are excited to embark on this journey with you and your business!

  • Please see our process page. Depending on your project, there are different time frames and processes that may be considered. Your journey and process with Anema are unique to you.

  • Depending on brand requirements, you’ll receive a list of deliverables.

  • Simply put, Yes., We can refine and refresh your logo while still keeping a similar look and feel. If you are an established recognisable business, you don’t always want something completely different, making you unrecognisable to your existing customers. We can work together to create your visual brand identity, informed by research, and we can craft an intentional and unique brand, that represents your existing business and who you are.

  • We can provide a plethora of design collateral, independently or added as part of the brand packages. Please contact us for further information.

  • We only create website designs if we have worked together on your brand identity. Please contact us for further information.

Illustrations

  • This can be anything from iconography, infographic, imagery, etc. Illustration is an interpretation visually of a text, concept, or process, designed for a specific purpose. Illustration plays a key role in all formats where visual meaning, storytelling, and complex data is used to render a narrative.

  • When creating any new concept illustration, a lot of time is dedicated to the concept and most people don’t see behind the scenes and the time it takes to develop the concept. This is the creative process and is dependent on many factors. This can include the size of the project, the timeline and customer feedback. If you have a specific project in mind, reach out and we can chat and clarify any questions you may have.

  • Every project is different, but we do have a basic premise when it comes to all projects. See our process page for more information.

  • How big is your dream? When creating an original piece, the amount of hours and the material used and research required, is based on each individual project and your requirements. We work to your brief. That’s why we need a consultation, and provide you with a quote before any original illustration is commenced.